If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.

For orders being shipped within India, the payment can only be accepted in INR. Prices will be MRP and CGST/SGST and IGST, as applicable.
In case of international credit cards being used for domestic orders, the transaction amount will be converted to INR before the payment is accepted. Currency conversion charges may apply according to your credit card policy. If you have made the payment by International card or foreign bank issued card then you will be required to send us any government issued photo Identity proof of the country of residence as mentioned below
a) Passport with Visa Copyb) Driving licensec) Employment cardd) Any other government issued ID proof of the the country of residence.
International Orders: Payments for International Orders are accepted through PayPal gateway either by your PayPal account or by using International credit/debit cards only. For orders being shipped outside India, the payment will be accepted only in US Dollars. For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.
For shipments being sent outside India, Prices will include all the applicable taxes in India and the shipping and handling charges.
For International Orders you will be required to send us government-issued photo Identity proof preferably: a) Driving License b) Passport NOTE: Indian issued cards will not be accepted for international orders.
Any other import duties or charges (VAT) levied in the destination country of the shipment has to be borne by the customer. These Duties or Taxes are to be paid extra as per actuals and are subject to change.

We understand that your privacy is important to you and we respect that. We ensure you that we maintain complete confidentiality of the details that you have shared with us and will not share it with any third party. A tentative delivery date/time will be given along with the order confirmation email. The exact delivery date shall be provided as soon as your order is ready for dispatch. Alternatively, registered customers can track their order by clicking track order and find the order status.
If there is a public holiday or Sunday, the delivery will extend by another day.
Customers are advised to expect the delivery by the date mentioned.

Alagar reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by you and such other restrictions as may be applicable to orders placed by the same account, the same credit/debit card and also to orders that use the same billing and/ or shipping address. We will provide notification to the customer should such limits be applied. Alagar reserves the right at its sole discretion to prohibit sales to anyone as it may deem fit.

There may be certain orders that Alagar cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Alagar identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

Once an order is placed, it can only be canceled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track order available at www.alagarjewellers.com Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.

Alagar is committed to ensuring full customer satisfaction with respect to the products available on our website, security  & customer assistance. However, if you are not happy with the product, you can choose to return the order.

NOTE: In case of international orders, we do not currently accept any returns or exchange of our products, except for those cases where a defective product has been delivered. You shall return the defective product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product by writing to us on info@alagarjewellers.com.  For the refund on the returned defective product please check the section on Refund below.

7- days Return Policy for Domestic orders only

In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.

Return Charges

Domestic Order: Our courier partner will collect the order from provided address (within India). Customer need not pay any shipping charges to return the product.

How to Initiate the Refund Process?

1. Customers should contact Alagar customer support write to info@alagarjewellers.com within 7 days from the receipt of product.
   2. Customers should not return the product before receiving a confirmation mail from Alagar about the same.
   3. All the products must be returned in their original condition, unaltered and unused.
   4. Provide the invoice/guarantee card into the package for return process. Without the above, returns will not be processed.
   NOTE:We shall not entertain any request after 7 days from the date of receipt of the product.

Refund

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of Alagar.

Domestic Order:

In case of domestic order (where the product is shipped within India) 100% refund will be made.

In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of  Alagar.

In case of COD (Cash on delivery i.e. when received) the amount can be refunded either through cheque or online transfer as NEFT (National Electronic Fund Transfer). The mode of refund depends on the customer’s choice:

1. If cancelled cheque with the returned product then the refund can be made within 7-15 working days & amount will be refunded directly into customer’s account through online transferas NEFT.
2. If cancelled cheque then the  customer at time of registering/placing the order. It may take up to 30 working days.

International Order:

For international orders, currently we do not provide for refund policy. Although, Alagar will refund the amount to the customer only under following two circumstances and at the sole discretion of Titan:

1. We will accept the return of defective product and then subsequently provide for the refund. However, the refund process will be initiated only post inspection and after we get a go ahead from our QA (quality assurance) team. While refunding for the defective product, we will not charge you for shipment (to and fro).
   2. We will refund under those circumstances where our logistic partner has been unable to deliver the product, even after repeated efforts due to the customer’s unavailability. Although while making the refund, we will deduct from the amount paid all the costs incurred by Titan like shipment expenses both to and fro, customs paid and any other charges.

Jewellery

1. Jewellery sold through any Alagar outlet or directly by the company will be accepted for exchange, as per the prevailing terms and conditions of the exchange policy, which is operated at the discretion of the company
2. The Products of 24kt, 22kt, 18kt, platinum for exchange will be accepted after due examination for defects, weights and originality, damage or stone defects (cracks, replacements, alterations) including the company mark / logo. In case of any discrepancy in the product, it will not be accepted for Alagar product exchange
3. This exchange programs requires the original cash memo or certificate of authenticity
4. The terms for valuation of the product is given below,
5. Gold / plain platinum products will be valued at 100% prevailing metal rate on the day of exchange
6. Diamonds ( on studded gold / platinum products) will be valued at 100% prevailing stone rate on the day of exchange
7. Solitaire (loose solitaire/ Studded gold or platinum solitaire) will be valued at 100% prevailing stone rate if customer buys studded gold / studded platinum product against the exchange
8. Solitaire (loose solitaire/ Studded gold or platinum solitaire) will be valued at 90% prevailing stone rate if the customer buys plain gold / plain platinum product group or coin against exchange
9. No exchange for Solitaire’s of 2 carat & above
10. Studded UCP products will be valued at 50% of prevailing UCP value
11. Any other category of products not mentioned above needs to checked with the respective stores for the prevailing terms and conditions
12. Making charges, taxes, and any discount given on the original bill, will be completely deducted
13. For cash refund an additional deduction of 10% for studded group products, 15% for solitaire products including loose stones and 3% for all other product groups including plain products will be applied
14. The exchange program may be withdrawn or modified without prior notice. Any exceptions will be at the sole discretion of the company

For more details on the exchange, you can contact our nearby store or contact our customer care

We understand that your privacy is important to you and we respect that. We ensure you that Alagar maintains complete confidentiality of the details that you have shared with us and will not share it with any third party.

We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Alagar.

Also, for enhanced security, Alagar does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank’s servers. All this is done through industry standard encryption protocol known as SSL (Secure Socket Layer).

The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.